Website and technical support

We are here to help you with any areas of the portal, bespoke branding or e-marketing support on 0333 999 9549

Markel Care

Expect more from your insurance provider.

Contact your broker for more information on services and policies available from Markel.

Tax desk

Our TaxDesk delivers a range of high level and complex tax advice on any specialist area of tax.

Calls are routed to one of our specialist tax partners who have many years' experience answering complex tax queries in their particular area of expertise.

We are here to support you and your accountant, not compete in their market. If you or your accountant needs a second opinion or a new tax angle, we will look for it.


Tax desk calls are charged at £60 (+ VAT) for the first 12 minutes and £30 for each additional 6 mins or part thereof.

As a policyholder you and or your Accountant receive a 25% discount on the cost of TaxDesk calls.

Call 0345 355 2228
or email

Customer support

Call 0345 355 2228
or email

For advice on any advice on additional services and complimentary* consultancy with Janjer and Markel Law.

Please note that our Customer Relations Team is open 9am – 5pm Monday to Friday.

We aim to return your call or respond to your email on the same day where you contact us before 3pm. After 3pm we aim to contact you no later than 10am on the next working day.

* Policyholders may be entitled to complimentary services.

Claims helpline

How to make a claim

The majority of our business is written through insurance brokers. In the event of a claim, if you have arranged your insurance through an insurance broker, please contact them in the first instance and they will guide you through the process.

If you have arranged your insurance directly with Markel please check your policy for details of who to contact.

However, if you would like to talk to a member of our team about a claim or potential claim or you would like some guidance on the claims process, please:

Phone: 0345 355 2227


If you are a broker who needs to notify us of a claim, please contact us using the details above or by post to Markel (UK) Limited, Verity House, 6 Canal Wharf, Leeds LS11 5AS.

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