Markel Care Privacy Statement

This Privacy Statement sets out the basis on which any personal data we collect from you, or that you provide to us will be processed by us when you make use of our website and Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

In order that we can provide you with the product or service requested, and to administer, service and maintain such product or service (including responding to any queries raised) you will provide us with information about yourself/your organisation, some of which may be personal data as defined by the Data Protection Act 1998 or any amendment or re-enactment thereof (the "Act").

Any changes we may make to our Privacy Statement in the future will be posted on this page and, where appropriate, notified to you by email. This may include (without limitation) changes to how we use your data.

The last update was made on 5 August 2016.

Information we may collect from you

We may collect and process the following data about you:

  • Information that you provide by filling in forms on our Site. This includes information provided when using our Site to obtain a quotation or requesting further services. We may also ask you for information when you report a problem with our Site.
  • If you contact us, we may keep a record of that correspondence or phone call (telephone calls between us may be recorded).
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of transactions you carry out through our Site, the quotations obtained and the insurance policies purchased.
  • Details of your visits to our Site and the resources that you access via "cookies". You can find out more about our use of cookies in our "cookies policy" which is available at the bottom of this page.
  • Information that is available from publically available sources including social media sites

You warrant that you have all requisite consents to pass such information to us and other members of our corporate group and, where the Data Protection Act applies, to process such information within the meaning of the Act.

We, and other members of our corporate group, will treat such information in confidence. We will not disclose any such information to third parties except where your or your business' permission has been received or where permitted or required by law or where we are required to pass such information to regulatory bodies.

We may also collect information about your computer including where available your IP address, operating system and browser type and for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

Where we store your data

In view of the nature of the Internet the information you submit may be transferred outside the European Economic Area ("EEA") en route to its intended destination. It may also be stored outside the EEA or processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your request of quotation, the processing of your payment details and the provision of support services. By submitting such information you consent to such transfers, storage or processing. As part of the process of providing the product or service requested we may use such information for research and statistical purposes. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Statement.

For the purpose of the Data Protection Act 1988 or any amendment or re-enactment thereof the data controller is Markel (UK) Limited, 2nd Floor, Verity House, 6 Canal Wharf, Leeds, LS11 5AS.

How we will use your data

We will use information held about you in the following ways:

  • To manage your insurance policy including underwriting and claims handling (this may include without limitation disclosing information to other insurers, claims adjusters, lawyers, third party underwriters and reinsurers).
  • To ensure that content from our Site is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts of insurance entered into between you and us.
  • To notify you about changes to our service.
  • To communicate with you, including to see if you are interested in buying a quote you have received from us and to offer you a quote when your insurance is due for renewal in the future.
  • To carry out market research and analysis and to develop our products and services
  • In order to better understand you and our other customers

We may also share your information:

  • With other members of our group to help us to assess insurance risks.
  • With other members of our group or to third parties for debt recovery purposes.
  • With selected third parties who are helping us improve our service.
  • With selected third parties for the purposes of providing marketing and targeted advertising. This includes third parties who provide marketing via social media sites.
  • To comply with our legal obligations in respect of the prevention and detection of crime.
  • With fraud prevention and law enforcement agencies in the event that false or inaccurate information is provided to us and fraud established or suspected.
  • In the event that we undergo reorganisation or that we are sold to a third party, any personal information we hold about you may be transferred to that reorganised entity or third party, provided that its usage of the information remains in accordance with this Terms of Use and Privacy Statement.


We would like to keep you up to date with our products and services. We may do this by email, phone, post and social media networks. We will only do so where you have indicated that you would like us to do so. If at any time you decide that you no longer wish to receive marketing from us you can contact us


The Internet is not a secure medium and we do not offer any warranties or assurances in this respect. Similarly, whilst we may communicate with you via e-mail or via the Site itself, we cannot accept any liability for the security or transmission of such e-mail or Internet-based communications: any transmission is at your own risk.

We do, however, take security seriously and all personal information about you is captured over a secure link using recognised industry standard Secure Sockets Layer (SSL) technology which encrypts the data whilst passing it over the web. This will be indicated on most browsers by a lock in the status bar at the bottom of the screen. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

What are cookies?

A cookie is a small text file which may be downloaded to your computer or device when you visit a website.

Different types of cookies are used to do different things.

"First party" and "third party" cookies

Cookies can be set and controlled by the operator of a website such as Markel for this website (known as a ‘first party cookie’) or a third party such as Facebook, for example to display (known as a ‘third party cookie’).

This policy sets out the types of cookies that we use and what we use them for.

"Session cookies" and "persistent cookies"

Broadly speaking, there are two different types of cookie:

  1. Session cookies are stored in your computer or device's memory during your browsing session and are automatically deleted from your computer when you leave a website. These cookies usually store a session ID, allowing you to move from page to page without having to log-in repeatedly.
    Session cookies do not collect any information from your computer or device and they expire at the end of your browser session.
  2. Persistent cookies are stored on your computer or device and are not deleted when your browser is closed. Persistent cookies can be used to retain your preferences for a particular website, allowing those preferences to be used in future browsing sessions.
Persistent cookies usually assign a unique ID to your browser and they are usually configured to identify you for a prolonged period of time, from days to months or even years.

How do we use cookies?

We use cookies help us to track visitor information and to learn about the behaviour of visitors to our website and how they respond to our marketing communications and for research and statistical purposes.

Strictly necessary cookies

These let you move around our website and use essential features such as accessing secure areas of our website. Accepting these cookies is a condition of using our website as they are required for its proper operation. If you disable them, our website may not be able to function properly. The cookies that we use on this website which are essential for its operation are set out below.

Cookie source Name Purpose
Website ASP.Net_SessionID This cookie is used to identify users between page loads as you navigate around our website
Website BIGipServer This cookie optimises the functionality of our website by recognising the server you are connecting from and to and ensuring this is through the most optimal route for our website's functionality.
Website TS00000000 This cookie detects periods of activity and inactivity on our website and detects when session cookies have expired.
Zopim __zlcmid This cookie is managed by Zopim, a tool which enables us to provide our live chat service. It allows us to continue chatting with users across multiple pages.

Analytics cookies

We use these cookies to collect information about how visitors use our website including details of the site where the visitor has come from, pages viewed, which content visitors are clicking on, which products visitors are interested in and purchase and at what point a visitor leaves our website.

By using our website, you agree that we can place these types of cookies on your computer or device. We use the information to improve our website and enhance our visitors' experience. We may share this information with analytics and search engine providers that assist us with improving our website and product offerings.

Cookie source Name Purpose
Google Analytics/Google Adwords
  • __utma
  • __utmb
  • __utmc
  • __utmt
  • __utmz
These cookies collect information about how visitors use our website during their visit. Although we collect IP addresses, the rest of the information collected is in anonymised form.
  • __atuvc
  • __atuvs
These cookies enable use of AddThis on our website, a tool that facilitates sharing pages from our website over social networks.
  • sc.UserID
  • sc.Status
These cookies are managed by SessionCam, a tool which enables us to track mouse movement, clicks and other on-page user behaviour on our website. Although we collect IP addresses, the rest of the information collected is in anonymised form.

Targeting/advertising cookies

These cookies are used to collect information about your browsing habits in order to deliver adverts more relevant to you and your interests. They remember that you have visited a website and this information is shared with other organisations such as advertisers.

By using our website, you agree that we can place these types of cookies on your computer or device. We will use the information to provide you with advertisements that are tailored to you.

Cookie source Name Purpose
  • DSID
  • IDE
  • mfids
  • __sonar
  • grvinsights
  • id
  • __gads
  • _ct_rmm
These cookies are managed by DoubleClick, an advertising platform we use to display adverts. They help us identify which visitors to our website have seen or clicked one of our adverts.

How can you control the use of cookies?

It is possible to disable cookies on most web browsers. If you do not want us to use cookies you should change the settings in your website browser. However, you may lose some functionality of this website.

Learn more about cookies

To find out more about cookies in general visit or

Last updated: 5 August 2016