Markel Care – Conditions of Use

We reserve the right to amend these Conditions of Use at any time and without notice. Any such amendments shall be effective once the revisions have been posted on this site. You should check the Conditions of Use every time you access this website.

These Conditions of Use were last updated on 19 October 2016.

In the event of any conflict between these Conditions of Use and any other contract between you and us, these Conditions of Use shall prevail, in respect of business conducted via this website only.

The terms 'we', 'us', 'ourselves' or any other generic term or phrase in these Conditions of Use shall mean Markel (UK) Ltd.


By using this website you agree to these Conditions of Use.

Availability of this Site

Whilst we have taken care in the preparation of this site, we cannot guarantee that: you will have uninterrupted or error-free access to all of our site at all times; that defects will be remedied; or that the website or the server that makes the website available are free of any viruses or malicious software. Access may be suspended occasionally or restricted to allow for repair or maintenance or for the introduction of new services.

Although we will endeavour to give you adequate notice, we retain the right to withdraw access to the site at any time without warning and without any obligation to provide reasons for doing so.


We will take care to keep the information on this site as accurate and up-to-date as possible but do not offer any warranties or assurances in this respect.

It is your responsibility to review the contents of any document you send or access through this site and notify us immediately if any information set out within it is incorrect. Failure to do so may invalidate all or part of any insurance cover provided.

Except in respect of death or personal injury resulting from our negligence or the negligence of other members of our corporate group, our directors, employees or agents ("the Markel Group"), the Markel Group does not accept any liability for any loss or damage arising out of or in connection with the use of this site or the information in it.

Use of This Site

You will not post any material to this site, which is obscene, defamatory, threatening or actionable at law, or which would constitute a criminal offence. You will indemnify us against any loss we may suffer by reason of any breach by you of this obligation.

This site is for authorised users only. You have been granted a unique 'Username' and 'Password' and agree:

  • to keep the username and Password safe and only disclose them to persons authorised by you to transact business with us on your behalf;
  • when anyone with knowledge of your Username and Password leaves your employment or control, to change your Password;
  • notwithstanding the above, to change your password at least once every 90 days;
  • to use all reasonable endeavours to prevent unauthorised or fraudulent use of the Username and Password; to tell us as soon as possible by telephoning us on 0333 999 9549 if you know or suspect that someone else is aware of the Username or Password.

Although we will endeavour to resolve any problems resulting from the misuse of your Username or Password

  • we will be entitled to assume that all transactions or communications effected via your Username and password are in fact authorised and/or conducted by your and we may act upon these without further investigation;
  • we will not be obliged to adjust or reverse any such instructions or transactions and we will not be liable to you for acting on or processing or otherwise acting on such transactions or communications;
  • you will indemnify us for any loss we suffer as a result of misuse of your Username or Password, where such misuse results for your failure to use all reasonable endeavours to prevent unauthorised or fraudulent use.

We make no representation that the content of this site is appropriate for use in all locations, nor that products or services discussed on this site are available for sale or use in all jurisdictions. Those who access this site, do so on their own initiative and are responsible for compliance with applicable local laws or regulations.

Intellectual Property

All information on this site is copyrighted to its respective owners.

All material contained on this site is our property or the property of our third party licensors. All intellectual property rights are reserved to ourselves or to our third party licensors.

We grant you a limited licence to:

  • access any part of the site you are authorised to access;
  • print off pages from the site insofar as it is necessary to utilise the functions available under your access level and to reasonable levels.

You may not:

  • copy, tamper with, alter, distribute or use any material or design contained within this site except as is expressly permitted by these Conditions of Use or with our prior consent;
  • re-use any content of this site for any other purpose.

Links to Other Websites

Links from this site to other sites are provided for your information and convenience only. We do not accept any responsibility or liability for the content, accuracy or any other aspect of such sites. Provision of a link does not imply an endorsement of that site by Markel. You may not link this site to another website without our prior written consent. If you would like to create such a link please contact: 0333 999 9549 or email

Governing Law

The use of this site, and any dispute or claim arising out of or in connection with it will be governed and construed by the laws of England and users submit to the exclusive jurisdiction of the Courts of England.

Complaints Procedure

Markel is committed to providing a high quality and professional service and to maintain fair outcomes for our customers at all times. If you are dissatisfied or have any complaints about your policy or the handling of a claim you should, in the first instance, contact Laura Green on:

Telephone: +44 (0)20 7953 6020
Write: Legal and Regulatory
Markel International
20 Fenchurch Street
London EC3M 3AZ

Markel International provides insurance via two separate insurance companies: Markel International Insurance Company Limited (MIICL) and Markel Syndicate Management Limited (MSM) which manages Lloyd's Syndicates 3000 and 1400.

Select the insurance company below that your policy was issued from in order to find the correct Complaints Procedure:

If you require any help in finding this information, please do not hesitate to contact Laura Green on the details above.